E-Commerce Transaction Coordinator
Job Description: Job Summary: The E-Commerce Transaction Coordinator is responsible for ensuring the accuracy of invoicing transactions and transmission monitoring between our provider and supplier customers. He or she will also assist in the resolution of issues from operational onboarding and the development of new processes and tools. Reports to: Operations Team Leader Company: Direct Supply is the nation’s leading supplier of equipment, services and eCommerce systems to the Senior Living profession. Since 1985, we have assembled one of the brightest, hardest-working teams in America. Our high-tech culture is fast paced, and our business continues to grow at an astounding rate year after year. Best of all, we are a Milwaukee-based, 100% employee-owned company that offers great opportunities for ambitious, motivated people. Essential Job Functions and Leadership Responsibilities: 1. Verify accuracy of invoice transactions between our provider and supplier customers following established steps to resolve discrepancies. 2. Identify issues, conduct root cause analysis to determine appropriate corrective action and manage communication between internal and external parties. 3. Act as a central point of contact for the customer, focused on providing quality interaction with DSSI and outrageous customer service. a. Diagnose requests and complex issues over email and phone and immediately resolve the issue with the customer or escalate the issue to the appropriate team 4. Track progress of open issues externally to ensure timely resolution. 5. Monitor the transmission of purchase orders to our supplier customers and investigate, resolve or escalate issues. 6. Provide customer support for transactional questions including issues that arise (purchase order, invoicing, reports) or basic user questions for DSSI web-based systems. a. Have a solid understanding of all functions that DSSI supports. 7. Update and maintain customer documentation in accordance with our established audit requirements. 8. Recognize areas for process improvements and recommend solutions for implementation. 9. Other duties as assigned.
Qualifications: Minimum Qualifications: • Bachelor’s degree • 0 – 2 years of related experience • Demonstrated ability to work as a part of a team and independently • Basic knowledge using Microsoft Word • Intermediate knowledge using Microsoft Excel • Experience working with cross-functional teams Additional Preferred Skills: • Experience using SQL Admin and SQL Query • Ability to write or modify basic queries • Experience using DUC applications and Magic Unplugged • Demonstrated understanding of procurement and accounting practices including the relationship between purchase orders and invoices Competencies: • Approachability • Peer Relationships • Customer Focus • Integrity and Trust • Functional/Technical Skills • Priority Setting • Personal Learning • Drive for Results • Written and Verbal Communication • Patience • Technical Learning • Dealing with Ambiguity
Application Instructions: To apply for this or any other position at Direct Supply, please visit DirectSupply.com/Careers. Direct Supply is an equal opportunity and affirmative action employer committed to a diverse workforce.